Effective date: 12/02/2025
Applicable in: France
Welcome to TRiPEEGO! Your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal data when you use the TRiPEEGO mobile app and website.
By using TRiPEEGO, you agree to the terms described in this privacy policy. If you do not agree, please do not use our services.
TRiPEEGO is a community platform that connects individuals and businesses for ride-sharing and delivery services. Our goal is to help users share available space in their vehicles efficiently and affordably.
TRiPEEGO is operated by xxxxxx, registered in France under number xxxxxxxx and whose head office is located at xxxxxxxx.
For any privacy related questions, you can contact us at the following address:
Email : contact@tripeego.fr
We collect the following types of personal data to improve your experience on TRiPEEGO :
Account Information: Name, Email Address, Phone Number, Profile Picture.
Trip details: Routes, dates, vehicle type and available seats.
Chat Messages: Communications between users (securely stored for security and dispute resolution purposes).
Payment details: We collect transaction details related to the chat unlocking fee (€1 per chat), but we do not store credit card information; payments are processed securely by third-party providers.
Location Data: Real-time GPS tracking while using the app. You can enable or disable location tracking in your device settings.
Device Information: IP address, device type, operating system and app usage data.
Cookies and analytics: We use cookies to improve user experience and collect statistics on platform performance.
We use your personal data to:
To provide and improve our services: to enable you to find and offer rides or deliveries efficiently.
Secure transactions: manage payments for chat unlocks and ensure platform security.
Improve user experience: personalize recommendations and optimize search results.
Ensure security and fraud prevention: Monitor activity to detect abuse, scams, or fraudulent behavior.
Communicate with you: Send you service updates, promotions, and support messages.
We do not sell or rent your personal data to third parties.
We only share your data in the following situations:
With other users: When you interact with a traveler or requester, certain profile information (e.g., their name, rating, trip details) is visible.
With service providers: We work with trusted third parties for payment processing, customer support, and analytics.
With authorities: If required by French law, we may share data to comply with legal obligations or investigate fraud.
As a user in France, you have rights under the General Data Protection Regulation (GDPR), including:
Right of access: request a copy of your personal data;
Right of rectification: to update or correct inaccurate information;
Right to deletion: request the deletion of your account and associated data;
Right to restriction of processing: limit the use of your data in certain situations.
We take security seriously and implement measures to protect your data, including:
Encryption: All sensitive data is encrypted during storage and transmission.
Access controls: Only authorized personnel can access user data.
Regular Audits: We conduct security checks to prevent unauthorized access.
We retain personal data only for as long as necessary to provide our services and comply with legal obligations. If you delete your account, your data will be permanently deleted, unless required by law.
If you enable real-time location, TRiPEEGO will collect and display your location in real time when you use the app.
You can turn off location tracking at any time in your device settings.
TRiPEEGO does not track your location when the app is not in use.
TRiPEEGO uses cookies and analytics tools to improve user experience, including:
Essential cookies: Necessary for the application to function.
Performance cookies: Help us analyze user behavior and improve functionality.
Marketing cookies: used for advertising purposes (you can disable them at any time).
You can manage or disable cookies in your browser settings.
TRiPEEGO may contain links to third-party services (e.g., payment providers, social media platforms). We are not responsible for their privacy practices. Please review their policies before sharing your data.
We may update this Privacy Policy from time to time. If we make any significant changes, we will notify you by email or through in-app notifications.
By continuing to use TRiPEEGO after the updates, you agree to the revised Privacy Policy.
For any questions regarding this Privacy Policy or to exercise your rights, contact us:
Email : contact@tripeego.fr